For some of the parts Shipping is free meaning that the prices shown for the products include delivery so you no longer have calculate the value of shipping in your area.We decided that precisely because we have customers in all corners of the world and we want to make it easy for everyone.However, depending on the type of product or/and the customer’s location, sometimes an additional delivery cost may appear.
- It is the customer’s responsibility to pay all the applicable duties, taxes, & brokerage fees imposed on the import shipments outside the US
- Total Delivery Time = Handling Time + Shipping Time
- After we receive your payment, we will process your order in 3-5 business days (at most, the time may be also shorter especially if you contact us directly and specify that you urgently need those products we will do everything we can to speed up the process)
- The shipping time depends primarily on the delivery address (if you are located outside the US we suggest you contact us before buying so we can provide you some information about the estimated shipping time)
- Shipping inside the US will usually take around 3-14 business days depending on where the parts are coming from. We have warehouses located in and outside the US
In order to insure a fast and safe delivery we use USPS, FedEx, UPS Ground/Air shipping services and others. Available shipping methods may vary depending on the type and size of the products.
We all know that accidents happen sometimes. If you realize that the products you ordered are not what you want, you can cancel the order ONLY before completing the payment.
- Order cancellations can only be requested prior to payment. PureExoticPassion.com will not accept cancellation of orders after payment in any form.
- If you choose the ‘Wire Transfer’ payment method, payment must be made in Pure Exotic Passion LLC bank account within the next 24 hours, otherwise your order will be canceled.The bank account of the company will be specified after completing the order and you will also receive a confirmation email containing the bank account details.
If your product(s) arrive defective, damaged, or simply incorrect, please inform us immediately. Please do not attempt to use or install the part!Any product that was used or fully/partially installed is non-returnable.
Any damaged, defective or incorrect items must be reported to the support department of PureExoticPassion.com immediately. If the customer and PureExoticPassion.com representatives agree (written and verbally) that the items must be returned, the customer must return the products in maximum 7 days from delivery.
PureExoticPassion.com does not accept the return of items unless they are defective, damaged or incorrect.If the products are defective, damaged or incorrect, the customer must send clear and relative pictures of the products to the support department of PureExoticPassion.com, as soon as possible.
- If the return is accepted verbally and in writing by PureExoticPassion’s representatives, the customer must return the product in 7 days from delivery and any refunds for returned products will be issued as soon as they are received by our warehouse.
- Refunds will be issued via the same payment method originally used to place the order.
- The refund amount will be composed of the original purchase price minus applicable duties, taxes and brokerage fees imposed.
- Return requests will be sent by email and will be preceded or followed by a telephone conversation in which the return of the products will be confirmed by both the customer and PureExoticPassion.com representatives.
- You must return the item you purchased from us. All of our parts are marked with invisible mark so plase do not return your defective item thinking that we will not know the difference.
- Items must be in same condition as purchased and in the original/ a good packaging (please do not assemble, install, or modify the product in any way).
PureExoticPassion.com is not responsible for any additional charges, labor, loss, or damage occurred after the delivery of the products purchased from PureExoticPassion.com. PureExoticPassion.com reserves the right to cancel any undelivered orders based on inaccurate information.Please be aware that daily updates and correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
PureExoticPassion.com uses the latest in online shopping technology and guarantees fast, easy and secure credit card transactions. We accept all major credit cards. Orders by phone are also welcome during regular business hours at +1 305 780 6753.